Online Return Policy ( not the same as Shop/Instore Return Policy )

Please note these are the online/website T&C's, and are different to the instore/shop PRESS T&C's

Online Returns and Cancellation


Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund (online sales only) or exchange in compliance with our returns policy.

Returns Policy

All returns should be sent back to us in their original packaging provided within 28 days of placing your order. A Return Authorisation (RA) reference number must be requested via email from us within 14 days of receiving order before any return can be accepted.

Once you receive your RA number via email, please ensure when returning the parcel that the pressprimrosehill.com box is properly protected with the plastic bag provided.

Unsuitable items must then be returned unworn and in perfect condition, with all pressprimrosehill.com and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

Footwear should be returned unmarked and in its original and undamaged packaging as this is considered part of the product.

Merchandise purchased at a discount are requested to be returned within 14 days of placing your order. Your RA number must be obtained within 7 days of receiving your order. Items discounted 70% or more are final sale.

*Vintage items, Earrings, underwear and swimwear are considered final sale unless faulty.

Quality Assurance


Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.

If your item is faulty (i.e. received damaged or with a manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team at pressprimrosehill@gmail.com.

How To Return Your Order


Within 14 days of receiving an item, obtain a Return Authorisation (RA) number by emailing us at pressprimrosehill@gmail.com and include your order number and the reason for your return. Your order number can be found on your emailed invoice.

UK Returns

You must send items to us within 7 days of being issued with a RA number. Any returns sent after the 7 days of the RA number being received are accepted at the sole discretion of PRESS UK LTD and will only be refunded with a credit note that can be used both online and in-store.

International Returns

Within 7 days of receiving an item, obtain a Return Authorisation (RA) number by emailing us at pressprimrosehill@gmail.com and include your order number and the reason for your return. Your order number can be found on your emailed invoice.


*If you ordered from outside of the EU please also return the Proforma invoice that came with your order. Remember to indicate which item(s) you are returning, complete the Returns Number section with the RA number you have been issued and sign appropriately.

Please note on any export documentation or on the address label that the goods enclosed are returned goods. This will ensure we are not charged any further duty or taxes on receiving the goods back into the UK. If this procedure is not followed, this cost may be passed onto the customer at the company's discretion.

Send items to the following address:

PRESS UK LTD

Customer Care

3 Erskine Road

London

NW3 3AJ

England

All successfully returned items will be credited to the original payment method for the sum paid less any taxes, duties and postal costs.

As we are not responsible for any goods lost or damaged in transit, we would advise you to return items by registered post.

Please note that the postal costs for returned goods are the customer’s responsibility and will only be reimbursed if the goods are damaged, faulty or incorrectly supplied.

Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Refunds are issued as MELANIEPRESS.net and will show on your account as soon as your refund is processed.

If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at Customer Care 0207 4490081 or email pressprimrosehill@gmail.com

Our Return Policy does not affect your statutory rights in any way.