Online Returns Policy for Website Purchases
Please note these are the online/website T&C's, and are different to our PRESS store T&C's
Online Returns and Shipping information
Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. You will be advised by email or phone if we cannot process your order because either authorisation of your payment failed or if the item is out of stock. We accept all major payment cards & all prices are inclusive of VAT.
Whilst we aim to get purchases to you as quickly as possible, all shipping times are estimated; following the chosen Mail provider guides. See our full Delivery information here.
While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund (online sales only) or exchange in compliance with our returns policy. Next time why not contact us for valuable advice & styling before purchasing to help reduce impact of our environment and make your experience more hassle free?
Returns Policy
All returns should be sent back to us in their original packaging provided within 28 days of placing your order. A Return Authorisation (RA) reference number must be requested via email from us within 14 days of receiving order before any return can be accepted. Please ensure when returning that the parcel is properly protected & the packing slip is included if possible. You can choose to receive your refund as Store Credit (12 month validity) or back to original payment method. If the original card used expires before we process your refund, please contact us with your new card details.
Unsuitable items must then be returned unworn and in perfect condition, with all pressprimrosehill.com and designer tags attached & presentation cards/boxes. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer. Footwear should be returned unmarked and in it's original and undamaged packaging as this is considered part of the product.
Our Vintage/Antique are considered final sale.
Quality Assurance
Before your parcel leaves us, it is fully checked and controlled by our dispatch team. If you receive an item which is damaged, please contact us immediately. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return. If your item is faulty (i.e. received damaged or with a manufacturing fault), we can offer alternatives such as repair or exchanges. For any queries please contact our Customer Care team at pressprimrosehill@gmail.com
How To Return Your Order
Within 14 days of receiving an item, obtain a Return Authorisation (RA) number by emailing us at pressprimrosehill@gmail.com and include your order number and the reason for your return. Your order number can be found on your emailed invoice.
We request that returns are sent to address below within 7 days of receiving (RA) number.
*If you ordered from outside of the EU please also return the Proforma invoice that came with your order. Remember to indicate which item(s) you are returning. Please note while there is no cost to exchange if outside EU but taxes/surcharge may be applicable if vast change of sum.
Please note on any of the export documentation or on address label that the goods enclosed are returned goods. This will ensure we are not charged any further duty or taxes on receiving goods back into the UK. If this procedure is not followed, this cost may be passed onto the customer at the company's discretion.
Returns address:
PRESS UK LTD
Customer Care
160 Regent's Park
Camden Town
London
NW1 8XN
United Kingdom
All successfully returned items will be credited to the original payment method for the sum paid less any taxes, duties and postal costs.
As we are not responsible for any goods lost or damaged in transit, we would advise you to return items by registered post. Please note that postage costs for returned goods are the customer’s responsibility and will only be reimbursed under specific circumstances such goods are damaged, faulty or incorrectly supplied.
You will receive an email notification of your return. Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Refunds are issued as MELANIEPRESS.net and will show on your account as soon as your refund is processed.
If you have any queries, or wish to discuss our returns procedure further please contact us on: 0207 4490081 or email pressprimrosehill@gmail.com
Sorry but no FREE SHIPPING FOR RETURNS.
Our Return Policy does not affect your statutory rights in any way.
Please enquire in-store for our shop exchange or store credit only policy.